MillerKnoll AI
Manufacturing

SAM

ProductionNeha Choudhary

Smart Assembly Mentor — turning a 2,191-page admin guide into a grounded, multi-agent assistant SmartAssembly developers can actually ask.

Executive Summary

The story, in brief.

SmartAssembly developers needed an assistant grounded in the official admin guide — but that guide runs 2,191 pages, where keyword search returns a page number, not an answer. SAM parses it into a structured, verifiable knowledge layer and puts an orchestrative multi-agent front end on it: ask in natural language, get a cited, grounded answer — and never a fabricated command.

2,191 → 1,491
Admin-guide pages parsed into structured commands
Exact + semantic
Dual retrieval strategy over Dataverse
73 / 75
Replatform parity eval
Orchestrator + 3
Reference · Guide · Debug specialists
Architecture

How it’s built.

The multi-agent build: an Orchestrator that classifies intent and routes to one of three specialists — Reference (command lookup), Guide (concept training), or Debug (code analysis). The 2,191-page admin guide was parsed into 1,491 discrete structured commands loaded into a Dataverse retrieval layer for exact lookup, paired with semantic search for fuzzier questions.

Steps through 2 generations — from Stage 0 to Stage 1.

AI Leverage

What AI actually does here.

extract_adminguide.py
2,191 → 1,491

Parsing at scale

A parsing script read the entire 2,191-page admin guide and restructured it into 1,491 discrete, verifiable commands — work no manual indexing effort could absorb on top of everything else.

Dataverse + search
two strategies

Exact + semantic retrieval

Exact lookup for “what does this command do,” semantic search for “which command does this” — so a rigid index doesn’t miss the fuzzier questions developers actually ask.

Control set + gates
80% → 100%

Evaluation engineering

A documented eval set (by Neha Choudhary) grades every build: ≥80% to promote to TEST, 100% the goal before PROD, and any fabricated command is an automatic fail — turning “is it accurate?” into a number.

Collaborators

Built with the business, not for it.

Neha Choudhary
AI Solutions Engineer — authored the parsing script and the self-validating retrieval layer; primary builder.
Michael Pietrangelo
Director, AI Enablement & Knowledge — architecture and the new-experience replatform.
SmartAssembly developers
The MillerKnoll audience the mentor serves — the source of the questions it answers.