MillerKnoll AI
AI Solutions Engineering · Lean AI

One epicenter for every agent we build.

A living home for the AISE agent portfolio — explore our featured agents, then dive into project showcases, training, and the Claude rollout.

Explore the agentsCase studies →
30+
Agents across the portfolio
13
In production today
$200K/yr
Vendor spend avoided (AutoBid)
3,115
Pages of bid evidence, one holiday deadline
Portfolio

Featured agents

Select an agent around the ring — its story pops up in the center.

IT Service Desk

IT Support Agent

TestRion Hollenbeck & John James

The successor to TracE, AISE’s first production agent. Two agents, one for associates and one for technicians, that don’t just answer from vetted knowledge but act: tickets, device context, incident command, and live-agent escalation.

Open deep dive →
IT Service Desk

IT Support Agent

TestRion Hollenbeck & John James

The successor to TracE, AISE’s first production agent. Two agents, one for associates and one for technicians, that don’t just answer from vetted knowledge but act: tickets, device context, incident command, and live-agent escalation.

Open deep dive →
Delivery

Portfolio by stage

Every agent moves POC → Development → Test → Production under managed promotion.

POC
8
Development
15
Test
9
Production
13
Roadmap

AI/ML Initiatives

The Lean AI and Data Science pipeline beyond individual agents: forecasting, Project Helix, federal bids, and sustainability. These are our flagship initiatives, not a full list of everything the team is working on. Select a card for what it does and how we'll judge it.

12
Initiatives
3
In production
8
In flight — POC, Development, Test
Backlog1
POC3
Development1
Test4
Production3

PIPELINE AS OF 24 SEP 2026

Practice

How we build

Every agent follows the same deterministic, governed path from build to production.

01

Deterministic by design

Agents are grounded only in vetted Confluence and SharePoint sources, with structured tables preferred over unstructured PDFs.

02

Managed promotion

Builds move DEV → TEST → PROD as managed solutions, reviewed and approved by the AI Enablement lead — nothing reaches users unvetted.

03

Documented & governed

Every agent carries a governance document set, adapted to its platform — instruction sets, schema, security groups, logging, and testing/UAT.

Sage Connect sofa under a timber vaulted ceiling
Field notes

Real teams, real deadlines, real outcomes.

Every project started as someone's actual problem. This is what happened when AISE pointed AI at it.

Proposal Team · Scott Air Force Base · Federal / GSA

A $10M federal bid, made submittable

A USACE solicitation for Scott Air Force Base carried a ~$10M opportunity behind a compliance burden that normally makes bids like it too costly to chase. AISE assembled ~3,115 pages of GSA price-book evidence on a holiday deadline — putting MillerKnoll in the running.

$10M opportunity · 108 workstationsRead the case study →
Specials / AutoBid · Decisions Engine

From a $200K/yr buy decision to a bid engine in production

A VP was ready to license an external pricing tool. Instead, AISE and the Specials team built one together, and it went live on August 22. In its first 30 days it agreed with the quoters 91.7% of the time and helped cut quote response time from 72 hours to 26.1.

91.7% · 72h → 26.1hRead the case study →
SAM · Smart Assembly Mentor

A 2,191-page admin guide, made instantly searchable

Parsed into 1,491 structured commands for exact lookup alongside semantic search — a retrieval layer built to validate itself with evals.

1,491 structured commandsRead the case study →
TracE

The doctrine that shaped every build since

Built and run by non-developers, processing thousands of knowledge articles — the hard lessons here became AISE’s deterministic, structured-knowledge-first doctrine.

Org-wide deterministic doctrineRead the case study →
Walnut and british-green desk in a brick loft
Go deeper

Launch pad

Deep dives

Project Showcases

In-depth stories of flagship builds — AutoBid, IT Support, SAM, AI Intake, HR Studio, and the Data Assistant.

Open AutoBid showcase →
Real teams, real outcomes

Case Studies

Real MillerKnoll teams, real deadlines — in their own words where we have it.

Read the case studies →
What’s in flight

AI/ML Initiatives

The Lean AI and Data Science pipeline: forecasting, Project Helix, federal bids, retail and sustainability.

See the initiatives →
By the numbers

Portfolio Impact

What’s in production, what it has saved, and who is using it.

See the impact →