Experience Compass
Guest-journey insights for Client Engagement & Experience — every visit survey, read across ten touchpoints, turned into patterns, moments of impact, and Sales-ready visit briefs.
The story, in brief.
Every client visit MillerKnoll hosts is surveyed, and the comments hold the real story of what guests felt. Experience Compass reads all of it across the full ten-touchpoint journey, so Client Engagement & Experience can partner with Sales to design each visit around what a client actually values.
How it’s built.
CEE hosts client visits and surveys every guest afterward. Experience Compass reads those surveys and comments across the whole journey, from Anticipation & Preparation through Post-Visit Connection. It measures each touchpoint against CEE’s own standard: did guests feel welcomed, valued, inspired, and connected? It finds patterns across visits, briefs Sales on upcoming visits, and drafts the executive and recap emails CEE sends.
What AI actually does here.
Reading every comment
Nobody can read thousands of post-visit comments by hand for every visit. Compass reads them all and organizes them by where in the journey they happened.
Patterns across visits
Compass compares visits and time windows and reports the shifts with counts attached, so a trend is something you can check.
Insight Sales can use
The analysis ends as a brief for an upcoming client visit, so what past guests felt shapes how the next visit is designed.