How Experience Compass is built.
Guest-journey insights for Client Engagement & Experience — every visit survey, read across ten touchpoints, turned into patterns, moments of impact, and Sales-ready visit briefs.
Experience Compass — the ten-touchpoint guest journey
CEE hosts client visits and surveys every guest afterward. Experience Compass reads those surveys and comments across the whole journey, from Anticipation & Preparation through Post-Visit Connection. It measures each touchpoint against CEE’s own standard: did guests feel welcomed, valued, inspired, and connected? It finds patterns across visits, briefs Sales on upcoming visits, and drafts the executive and recap emails CEE sends.
Hover or tap an agent above to see its pipeline and what it returns for this bid.
◆Experience Compass— Guest-journey analyst
A skills-based Copilot Studio agent on Claude Sonnet 5, grounded in CEE’s visit-survey library. Five scenario-specific skills do the work: touchpoint analysis, pattern and trend detection, visit-strategy briefing, executive HTML drafting, and survey-recap drafting. The agent sandbox handles cross-touchpoint aggregation. Location-specific touchpoints like Marigold Lodge are treated as belonging to one region, not as missing data elsewhere.
- SourceWMCESurveys — CEE visit-survey library · every analysisWest Michigan, Chicago and New York visits
- KnowledgeFour-part feeling standard · alwayswelcomed · valued · inspired · connected
- Knowledge5 skills · by scenariotouchpoint · trends · visit brief · exec HTML · recap
- ToolOutlook — Draft Email · briefs and recapsdrafts only, never sends
Why it matters · Turns a stack of post-visit surveys into something CEE and Sales can design the next visit around, measured against the feeling CEE is trying to create.