AI Leverage
What AI actually does here.
Turns West Michigan Customer Experience survey data into executive-quality insight — themes, trends, and NPS across every dimension of a client visit, grounded only in the survey files themselves.
Open-text at scale
named themes
Reading every comment
Groups open-ended visit feedback into named, frequency-ranked themes across ~13 dimensions — the reading a busy Client Experience team never has time to finish, done in one pass.
Grounded + quantified
3 sources, web off
Cited, not black-box
Every insight is backed by specific scores and response counts from the survey files, with web search disabled — so the analysis is defensible against the record rather than trusted blind.
Built-in Draft Email
HTML follow-up
From insight to action
The agent doesn’t stop at analysis — it drafts the executive summary and, on request, the follow-up email, so a finding becomes a message the team can send.