What AI actually does here.
An AI research agent for the Product Innovation team — a deterministic orchestrator that routes across Internal Research, Synthesis, and Targeted queries and returns a grounded, four-lens read of MillerKnoll’s end-user research.
Deterministic orchestration
Rosie routes across Internal Research, Synthesis, and Targeted with explicit button selection instead of ambiguous intent detection — making the agent’s behavior predictable and testable rather than a black box.
Four-lens grounded synthesis
The Internal Research capability turns MillerKnoll’s own research library into a structured read across UX, Customer Insights, Business Strategy, and Knowledge Gaps — with evidence-rigor levels and required citations back to source.
A POC that proved the data
The highest-value output wasn’t the agent — it was the discovery that the research corpus was ready for a knowledge graph, which redirected the work to the Data Science team. The POC de-risked a much larger initiative.