MillerKnoll AI
AI Leverage

The team productized its own process.

The Intake Coordinator is AISE pointing its own tools at its own workflow — testing the orchestrator with evals, automating the hand-off end to end, and laying the blueprint for a true orchestrator-of-agents.

Evals over inspection
flaw caught pre-ship

AI tested the AI

Shelby built evals to test the orchestrator against representative cases rather than trust it by reading the code. The evals surfaced a real single-responsibility flaw — and re-verified the fix before anything reached Production.

SharePoint · Word · Jira
zero manual entry

Idea → ticket, automatically

On confirmation, the Coordinator writes a structured intake to SharePoint, generates a professional Word brief, and creates the Jira ticket — the whole hand-off that used to bounce between inboxes, done in one conversation.

SE or Data Science
confidence-scored

Routing as a first-class output

The Project Classifier routes each idea to the correct team with a confidence score and plain-language rationale — replacing a guess-and-hand-off that could cost two weeks with the right backlog from the start.

Reused across the portfolio
the vision

The orchestrator-of-agents blueprint

Intake productized the team’s own process into an agent — the blueprint for a single conversational front door that knows every agent, now being rebuilt on the new experience with committable, diffable skills.