MillerKnoll AI
HR

Award Letter Drafter

ProductionAISE

A fully autonomous agent that drafts CEO award-letter paragraphs in MillerKnoll’s voice — nomination in, values-aligned recognition out, in under 30 seconds.

Executive Summary

The story, in brief.

Recognition should reflect both an individual’s impact and the company’s values — but drafting CEO award letters by hand is slow and inconsistent. Award Letter Drafter is a fully autonomous agent: a nomination submitted in Airtable becomes a values-aligned, CEO-voiced paragraph in under 30 seconds, returned for leadership review.

< 30 sec
Nomination to draft (as fast as 23s)
Autonomous
No direct user — runs on a flow
CEO voice
Warm · confident · composed · specific
Values-aligned
Grounded in leadership principles
Architecture

How it’s built.

A rare fully-autonomous agent: no chat, no direct user. A leadership nomination submitted through Airtable fires a Power Automate flow that hands the details to the agent, which drafts a values-aligned, CEO-voiced award paragraph and returns it to Airtable for review — the whole loop in under 30 seconds (as fast as 23).

AI Leverage

What AI actually does here.

Event-driven
zero-touch

An agent as a process step

Triggered by a Power Automate flow rather than a person, the agent runs as an automated step in the recognition process — the reusable pattern for autonomous, human-reviewed drafting.

CEO tone profile
on-voice, every time

Voice as a groundable asset

The CEO’s tone — warm, confident, composed, specific — is captured and applied consistently, so recognition sounds the same whoever submitted the nomination.

Speed
as fast as 23s

Seconds, not sittings

What used to be a drafting sitting is now a sub-30-second background step, freeing leadership to review and personalize rather than start from scratch.

Collaborators

Built with the business, not for it.

Michael Pietrangelo
Director, AI Enablement & Knowledge — AISE engineer on the autonomous drafter.
HR Leadership
Reviews and approves the drafted recognition; owns the values framing.